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Track and pay your bills online


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PaySwyft Customer FAQ


  1. Who is PaySwyft?
  2. How does PaySwyft work?
  3. What is Online Billing?
  4. How much does the PaySwyft service cost?
  5. What if I don't have online banking?
  6. How do I get started?
  7. What happens if I forget my log in details?
  8. Should I register my credit or debit card details and if I do how do I know my details are safe?
  9. How does archiving of bills, invoices and statements work?
  10. How can I get access to copies of my bills, invoices and statements?
  11. What payment methods can I use?
  12. Why would I use PaySwyft when I am already getting many of my bills online?

  1. Who is PaySwyft?

    PaySwyft is a brand new service that enables everyone to receive and pay invoices on line. We are a new business based in South Wales serving the whole of the United Kingdom. [TOP]

  2. How does PaySwyft work?

    PaySwyft is an online service that; 1) allows anyone to electronically deliver their statements, invoices or bills using a simple online interface and; 2) enables bills and invoices to be organised, managed and paid on-line by credit/debit cards and other payment types.[TOP]

  3. What is Online Billing?

    Also referred to as "eBilling" and "EBPP" (Electronic Bill Presentment and Payment), online billing is a paperless statementing billing and invoicing service. Online Billing is the most cost effective, efficient and green way to perform your billing.[TOP]

  4. How much does the PaySwyft service cost?

    The PaySwyft service is FREE OF CHARGE to consumers.[TOP]

  5. What if I don't have online banking?

    If you don't have online banking it doesn't matter. As long as you register a PaySwyft account you can pay all your bills online simply by going to the PaySwyft web site. You can view and organise your bills, pay them using a number of payment options and even set up email and/or SMS alerts. [TOP]

  6. How do I get started?

    It's quick and easy. If you don't wish to register with us just yet, simply use the "Instant pay" option to view and pay a bill posted to the PaySwyft web site by your merchant. Alternatively you can register with us simply by clicking the "register" link to become a PaySwyft account holder. [TOP]

  7. What happens if I forget my log in details?

    PaySwyft's will help you to find your login and password on the site or you can call our customer service centre. [TOP]

  8. Should I register my credit or debit card details and if I do how do I know my details are safe?

    PaySwyft will never disclose your payment card information to anyone else including the merchant or company who sends you as bill. We understand the importance of keeping credit card details safe, and have a strict procedures to ensure they do not reach unsafe hands.

    All PaySwyft's transaction information given to us for processing is encrypted using 128-bit SSL certificates. All of our transactions are processed using a secure server. All sensitive data is secured using internationally recognised 256-bit encryption standards. [TOP]

  9. How does archiving of bills, invoices and statements work?

    PaySwyft offers a filing system which allows customers to store bills that have been issued to their PaySwyft account and keeps a record of payments that have been made. Registered customers/merchants can store as many bills as they as they wish and for as far back as they choose. They can be accessed anytime for as long as an account remains active.[TOP]

  10. How can I get access to copies of my bills, invoices and statements?

    Invoice and statement images are captured, stored and archived electronically on our secure servers. With PaySwyft you can search bills by merchant, customer name or number. We will provide archived documents for as long a time period as you request. These documents can be downloaded or viewed on-line in jpeg and PDF file formats and can be printed by recipients if they wish. [TOP]

  11. What payment methods can I use?

    PaySwyft offers many payment options including the ability to pay by cash via our partnership with PayPoint. You are able to use debit and credit cards. You are also able to take advantage of PaySwyft's Dynamic Debit service.[TOP]

  12. Why would I use PaySwyft when I am already getting many of my bills online?

    PaySwyft is a single destination for viewing and paying multiple bills from multiple merchants. So, with just one login and password on one website, you can use our service to view, manage and pay all your bills.[TOP]